Tipping FAQ

Tipping

As I posted yesterday, dealers in casinos work for tips. Most casinos pay the bare min when it comes to pay and therefore dealers are relying on the players for their income. I have been asked by many about tipping and so I thought I would post a quick entry explaining tipping and the methods that a player can tip. 

First off, we all know tipping is optional, but in our country tipping is customary for good service. If your dealer is personable, is talking and trying to make the game enjoyable then they deserve a tip as a token of appreciation, but if the dealer is dull, is not trying and is just an asshole, they deserve nothing. 

Lets talk about how the methods and amounts one should tip. 

There are two basic ways a player can tip a dealer. First off they can give the dealer the cheque (the proper name of a chip) directly. The easiest way to do this is to lay in down on the table at about the insurance line or center of the table if its not a blackjack table and just tell the dealer that it is for them. I know myself and my crew will announce sorta loudly “Tokes for the crew” or something similar as we thank you. Some dealers are louder than others, and often times, at least in my casino you will hear someone shout “Tokes for XXX” and another person yelling back “Thank you”, its all in good fun and is just a way to show excitement and showing you we do appreciate it.

The other way to tip your dealer is to place a bet for them. Proper method for placing a bet is to place the dealer bet at the top of the betting circle, that indicates for the dealer and surveillance that it is for the dealers and not a player bet. If you win the hand, the dealer will pay your bet and then pay the toke bet, but if the hand loses, both your best and the toke bet goes to the house. Please make sure you do not pull the dealer bet after it is paid. Some players will pull the money after it is paid, weather by mistake or on purpose. The first time is over looked usually but if you continue to make a bet, saying it is for the dealer and then take it back, your dealer and often times fellow players will start getting annoyed and it will show. I have seen players start cussing another player out for placing a bet for the crew, willing and then taking it. 

FAQ:

Should I bet it for you or give it direct?

       If you ask me, by policy I am suppose to take that money as it is not mine to bet (explained later). Personally, unless the table has been really hot or you have the luck of the irish, I prefer it directly over the bet anyways, I like a sure thing and a bet has a chance of going back to the house. 

How much should I tip?

      To answer this as general as I can, tip what your comfortable. The industry standard is table min, per player per hour. Some will go above and beyond this, others never give a penny no matter what. I recall a a Monday night a week after I started dealing. I had a guy at a $15 table betting anywhere from $15 to $1000 for himself and he was betting $25 a hand for the dealer, every hand.  

Do you keep your tips? 

      That depends on casino policy. Our property pools the tokes. What that means is daily they are collected and counted and then on pay day, the tokes from the previous 2 week are split among the dealers based on the number of hours worked.

Other properties, and in our poker room dealers keep their own tips. Some days that would be a good thing, but often times it is not, at least on the main floor as some games by nature do not generate much in tokes and that would be unfair for the dealers on those games. Also, swing shift tends to bring in a majority and therefore those of us on other shifts would be making way less. But on the flip side, you do have dealers who do nothing to make the game fun, they are like robots and a lot of players do not feel that they deserve the tokes. Dont NOT tip me because someone else was an asshole, that takes a way a part of my money as well. 

Do you accept gifts?

     Our property allows us to accept a gift, but if the value is more than $25 we must have management approval, also the gift cannot be bought with comp dollars. 

Does tipping guarantee a better experience? 

     That will depend on your dealer. I try to provide a great level of service to all players. Having said that, I am human just like the rest of us. If your providing tokes you are helping me pay my rent and car payment, you are contributing to my income and therefore I am going to work harder for you hoping that you will contribute even more. I am sure you would work harder for $40/hr than you would if you were making $2/hr (those numbers are just random), we are the same way. 

What annoys you the most?

       One thing that every dealer has heard and rolls their eyes at is when a player says “If I win, you win”. Most players that say that NEVER tip, win or lose. It is one of the most annoying things a player can say, its even more annoying than “Winner, winner, chicken dinner”. 

      

Another thing that annoys us quite a bit is when players win a big hand and tip the other players. 

So it is all about tips? 

      Tips are our income. But for me it is not all about tips. I have had nights where I had great players at my table, tipping next to nothing but we all were having a good time and having fun, joking, bantering and just killing the night. Sure I was not making money but I was working a job I was enjoying and sometimes that is worth more than the money. I have had nights where I had players that were tipping fairly good but were yelling, crying, annoying, those made for some long nights. Basically a player can make or break your night both with money and in spirit. 

I hope you found some of the info useful. I am sure I am missing some things and may do a revision to this at another time. Feel free to post questions/comments below. 

Tips for a fun gambling trip

Gambling is suppose to be fun although it seems at the locals casinos, most people are there trying to make money and lose sight of the fact that the casino is not built to give money away, it is a for-profit business with the model that everything is in the houses favor. Having said that, I wanted to give some advice on how to make your trip fun even if not winning, I will also offer some etiquette for table games.

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1. Remember, gambling is suppose to be fun. If your not having fun, it is time to go. Remember, if you go to any other entertainment establishment you typically wind up leaving with less money than you brought, the casino is typically the same. 

2. Do not gamble more than you can afford to lose. Never bet your rent money, your babies new shoe money or grocery money. If you cannot afford to lose it, do not even bring it. Leave your debit/credit card at home as well/ 

3. Learn the proper table etiquette. Do not use your phone at the table, do not ever hand anything to the dealer directly but instead lay it down on the table, Do not take photos, do not walk away from the table while the game is going on. Expect the dealer to follow your hand signals, not your verbal commands. If you signal for a hit on blackjack while telling the dealer to stay, either your dealer will ask which you want and demand a proper hand signal, or the dealer is just going to give you the card. Dealers are trained to follow hand signals as that is all the cameras have to go by and if there isa dispute they can review the tapes, the hand signal will be the deciding factor in those disputes. If it is mid shoe, ask the other players if they mind if you join in at a table. You should not criticize another players way of playing. Just because the book says do X, its their money and if they want to do Y, then let them, and don't expect the dealer to referee the dispute if your unhappy with another player, we are all adults and should act like it.  

4. Do not blame the dealers if the cards are not coming in your favor. 99% of the time the cards are shuffled buy a machine and the dealer is just dealing the cards as they come, they do not control the cards and therefore should not be to blame if it is not your day. Remember, if your losing at one table, you can try another table if it is really bad, it just may not be your day. 

5. Engage the dealer in conversation. Most dealers are social and enjoy talking. Iv had conversations about every subject under the sun and nothing you tell me will surprise me. Most dealers are more than willing to talk, joke around and just have fun with you, but if you become insulting or abusive, either the dealer will shut down and just deal, or will give it back to you. I am sure you would not like it if I came to your place of business and started berating you or wishing your death, us dealers appreciate the same.

6. Know your limits. Not just with the money but with alcohol. I know some properties will let you get totally smashed, ours will remove you from the property, usually in a cab unless you have a sober driver, and that cab ride is at your expense. 

7. Tip your dealer. Dealers are paid next to nothing from the casino and rely on tips for their income. I hear a lot of times that people do not know they are suppose to tip the dealer or they say they will only tip if winning. There is a lot of theory on tipping and I will be writing an entry about just that subject soon. Just know that tipping is appreciated and your dealer will be more friendly and also look out for you if your making a bad play if your tipping. 

8. If you are at a game and do not know what you should do, ask! The outcome may not be in your favor but typically your odds increase if you play the basic strategy of a game. Remember, the odds always favor the house. 

9. Side bets: They are not a good idea. Yes, the pay outs are good but as a general rule, if the casino offers it as a bet, it si not good for you. 

10. HAVE FUN, that should be why your there. If your not having fun, you should look for something else to do. If your unhappy it will spread and bring others down, but if you are in a good mood your positive energy will also be contagious. A lot of times players can make or break a dealers day just by their over all attitude. 

If you have anything to add, please comment below. 

"I think she is a whore"

Sometimes you just have those players that feel they are deserving of not only winning every hand, but getting paid when they do not play, that is what this posting is about.

Let me paraphrase by saying that the casino I work at is not in a great part of town. The area is rich in drugs, prostitutes and is one of the poorest parts of the city.

There is a girl, we will call her Amy who comes in on a daily basis, most of us know her by name and we know what she is about. Amy is somewhat attractive if your into her type and can be as sweet as can be yet can be the biggest ghetto bitch you ever met, just depends on her day and mood. Amy typically is the type that will bring a few bucks, play and then leech around, trying to get money from the players who she can charm, and typically it does not take much.

The day was a typical day on dealer land, I was dealing the UTH game when one of our regulars, I will call him Joe comes over and sits down with Amy. They are talking and having a good time, there are three or four other players at the table at the time and Amy buys in for $40 bucks, just enough to play one hand including trips with-out betting more than 1x on the play. Amy loses that hand and brings out a $20 and ask for all pink ($2.50) chips and my curious mind wonders what she is going to do with those. A few hands are played and Amy has yet to make a move with her pink chips but she is telling others how they should play, something that bugs me. Then she strikes, she ask the other players to play the pinks their trips, something our casino typically forbids because of issues in the past. I quickly try to shut her down but as anyone who works in my casino knows, the floors typically have no backbone and gives into the players 9 times out of 10 even when the player is not right, which this floor does for Amy. So she passes her pinks to everyone but one player who I think we shall call Bob. Bob decides to have no part in her little game but instead tells Amy that for every hand he gets paid on the trips, he will just give her $5. Now Bob is a player who is always there, plays this game often and knows the in and out of how we operate. Bob also does not like conflict, typically is a good tipper and a nice guy over all, he is one of the few honest players who will not try to cheat you.

So this goes on for about an hour and Amy gets up and decides to go to the restroom, not 30 seconds after she gets up Joe says "I think she is a whore" to which I smiled and said "No shit". I say it from experience, when I was in security she is the same one that was caught in the car in the garage on a previous post.

So Amy comes back, she has lost all of her pinks and only two players are left at the table not counting her. She gets several free drinks from the cocktail waitresses and never tips them a penny, she check changes $20 here and there so she can add to the trips bets of the other player who will let her and continues on her business. This goes on for several hours, every few hands asking for check change and she starts to heckle me, laughing at my frustration with her, and the fact that the guy who was tipping me $5 or more every time he hit on his trips is now not giving a dime to us dealers while she has a nice $200-300 in chips that she is getting from him for nothing more than sitting there looking pretty.

So a new floor came in as the other floor has a different skill set and they needed him else ware and this floor came over and seen what was going on and shot them down, its policy and this floor has a spine. To say, I am by the book, I don't vary from the rules unless my supervisor tells me to and so this just made me smile inside. About 20 minutes in from being shot down Amy ask Joe if she can join him for lunch and Joe ask her if she is buying to which she said "No" and Joe basically told her that he was not using his comps on a "dirty whore". I died laughing, Amy walked away with her stacks of chips, refused to color up and was gone.

Typically Joe and I do not see eye to eye, he likes to question how I am strict with the rules and not give in, he does not tip and is there all the times, for hours on end and at times never playing. But this day Joe and I were like best friends and it was great.

And because I like to poke fun, I was dealing to Bob a few days later and I asked him what he got from her for her $ and was confused, and when Joe told him she was a hooker he looked confused and acted like he had no clue.

Intro

Hey everyone,
   Thank you for finding my new Blog. This blog will be used to share different stories I have from working in a casino and also just a general blog about casinos and customs like tipping and such. I have been in the business since 2012, started working in the security department and then to table games. A lot of the stories I will post will be nothing new to those in the profession and I do not expect to have an exciting blog as others I have seen, but I find this as a better way to write about what I see than to post on facebook or twitter, I can give a few more details and make it a bit more raw, plus this gives me a way to have an outlet to vent or laugh myself away.

  I will accept questions from anyone that has one, but I will not be giving my name, my location or anything else that will be used to identify where I work. I am sure it can be found out rather easily but I do not want to make it too easy.

  Thanks for reading and I hope you find some of the stories at least humorous.